When will my order ship?

Orders processed may require up to 48 hours for the shipment to leave the store as all orders are packed to order.
Shipping is calculated based on business days only; we do not ship on Saturdays, Sundays, and holidays.

When will I receive my order?

Ground: Typically 2-6 business days
Expedited options (Next Day, Second Day, and Three Day): As noted

What courier service do you use?

Packages are shipped UPS, USPS, or DHL Express depending on your location and which shipping option you choose.

When will I receive tracking information?

You will receive an email with tracking information as soon as your order is processed. However, it may take a few hours to appear in the UPS, USPS, or DHL Express tracking system. You may check the status of your order at any time by clicking on the tracking link included in the email.

Can I change my address after an order is placed?

Once an order is processed, we will try our best to make address changes, however, this is dependent on the courier used and extra fees may apply. If you would like to request a change to your order, contact info@rootshomecooking.com