Return and Refund Policy
At this time, we can only accept returns for damaged or defective items. If you have an issue with your order, please reach out to us at email@example.com. or call us at 646-729-3031 and we will do our best to assist you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive a damaged item, please let us know within 48 hours of receiving your order. Contact us at firstname.lastname@example.org and include your name, order number, photo of the damaged item and the best way to reach you. Upon receiving this information, we will do our best to address the situation as quickly as possible.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.